How do I cancel my subscription? (2024)

FAQs

How do I stop my JustAnswer subscription? ›

Open the JustAnswer app and log into your account. Locate and tap on "Account" at the bottom right of your screen. Select "Manage Membership." Select "Cancel Membership."

One solution is to send letters revoking your authorization to the subscription company and your bank. Some banks offer ready-made online forms to help you do so. Another way is to give your bank a stop payment order in person, over the phone, or in writing.

If a company won't stop charging your account after you've tried to cancel a subscription, file a dispute (also called a “chargeback”) with your credit or debit card. Online: Log onto your credit or debit card online account and go through the dispute process.

Check your credit card statements for recurring payments. One easy way to do this is use a subscription tracking tool, such as Rocket Money or OneMain Trim, which finds and then helps you cancel subscriptions you no longer want.

In most circ*mstances, when you use JustAnswer, you're signing up for a monthly membership-based service that gives you ongoing access to professionals. You will be charged a one-time join fee and also a monthly fee for use of the platform*.

On your Android device, go to subscriptions in Google Play. Select the subscription you want to cancel. Tap Cancel subscription.

Contact the company: Contact the merchant's billing or customer service department by phone and state that you no longer want your bank account to be automatically charged. Ask for a fax number, email address, or mailing address for the billing department.

Hi (Recipient's name), I would like to cancel my subscription to (service). My details (including personal information, account number, etc.) Please confirm that you have received this email and that my subscription has been canceled.

The disincentives are by design, says Erin Witte, director of consumer protection at the Consumer Federation of America. Extra hurdles may include having to click through multiple links to find the cancellation page, make the dreaded phone call to customer support or even send a written request to end service.

The easiest way to cancel your automatic renewal subscription is at the source of the charge, such as with Google Play, Amazon or the vendor itself. However, if your best efforts to contact the source of the charge fail, you can report future charges from the vendor as fraudulent to your card issuer.

Is it illegal for a company to not let you cancel a subscription? ›

Federal law requires online merchants to provide “simple mechanisms” for a consumer to cancel a subscription service. Several states have adopted similar laws, but not Texas.

Subscription Stopper is the go-to tool for effectively managing, tracking, and canceling subscriptions, putting you in charge of your finances.

JustAnswer is a membership service that will automatically charge your membership fee monthly. You'll first be charged when your 7-day trial ends, then once every 30 days, though it may take a few days for the charge to post to your account.

But once a question has been made on JustAnswer and its family of brands, the charge is non-refundable—we do have to pay the Experts for their hard work in answering the question. But customers can still request a membership cancellation to avoid future charges.